Community Guidelines

Effective Date: September 27, 2026

1. Purpose of the Rise Community

Townhall is Rise's community space. It exists to provide a supportive, non-shaming environment for wellness-related conversation — including progress, recipes, activity, encouragement, stories, and other community interaction that fits Rise's purpose.

These guidelines apply to all posts, comments, images, audio, and other content shared in Townhall and to your interactions with other Rise users.

2. Be Respectful

Treat others with kindness. The following are not allowed:

  • Harassment or bullying
  • Threats or intimidation
  • Hate speech or discrimination
  • Targeted abuse or personal attacks

3. Keep It Safe

Do not post content that encourages or promotes:

  • Self-harm
  • Dangerous activities
  • Violence
  • Illegal activity

If you are facing an emergency or a crisis, please contact your local emergency services or a qualified professional — Rise is not an emergency service.

4. Health Information

Community posts are user-generated content. They reflect personal experiences and opinions, not professional medical advice.

Do not treat another user's post as medical advice, and do not encourage diagnosis, dangerous treatments, medication misuse, or other unsafe medical behaviour. Always consult a qualified healthcare professional for medical questions.

5. Privacy

Do not post another person's private or sensitive information, including:

  • Private health information
  • Home address or phone number
  • Email address
  • Financial information
  • Identification documents
  • Other sensitive or private information

Remember that information you voluntarily post to Townhall can be seen by other Rise users under your @username.

6. Sexual / Explicit Content

Pornographic, sexually exploitative, or otherwise inappropriate explicit content is not allowed.

Ordinary health and reproductive-health discussion is not automatically prohibited — it is welcome when shared respectfully and within these guidelines.

7. Spam / Scams

The following are not allowed:

  • Spam or repetitive promotional posting
  • Scams or fraudulent offers
  • Phishing or deceptive promotions
  • Malicious or misleading links

8. Impersonation

Do not impersonate another person, healthcare professional, organization, or Rise staff. Represent yourself honestly.

9. Intellectual Property

Only post content you have the right to share. Respect the copyrights, trademarks, and other intellectual-property rights of others. Rise may remove content reported as infringing.

10. Reporting

If you believe a post, comment, or other content violates these guidelines, you can report it through the in-app report option.

Reporting does not guarantee automatic removal. Reports may be reviewed through Rise's moderation systems, which may include automated screening and human review.

11. Blocking

You can block another Rise user from their post or profile. Once blocked, that user's posts and comments are hidden from your Townhall feed. Blocking helps you control your own experience without needing to rely on moderation.

12. Moderation

To keep the community safe, Rise may:

  • Review reported content
  • Restrict the visibility of content
  • Remove content that violates these guidelines
  • Restrict community participation
  • Suspend accounts where appropriate

Moderation decisions are based on these guidelines and the Terms of Service. We do not promise that every report will result in removal.

13. Repeated or Serious Violations

Repeated or serious violations of these guidelines may result in restricted community access or account action, up to and including account suspension under the Terms of Service.

14. Contact

For community concerns or questions about these guidelines, reach out through Support.