Refunds & Cancellations

This policy explains how subscription cancellations and refund requests work for Rise. Rise is sold through app stores and other supported payment providers, and each platform's own rules apply to cancellations and refunds.

Rise does not independently approve or guarantee refunds for purchases made through an app store or another external payment provider.

Cancelling a subscription stops future renewal according to the rules of the platform through which the subscription was purchased.

Deleting your Rise account does not automatically cancel an active subscription. To avoid future charges, you must cancel through the applicable store or subscription settings.

Where applicable, cancelling does not immediately remove access that has already been paid for. Paid access generally remains available through the end of the current paid subscription period, unless the platform or provider determines otherwise.

For purchases made through Apple's App Store, refund requests are handled by Apple under Apple's applicable refund process and policies. Rise does not independently approve or guarantee App Store refunds.

To request an App Store refund, use the report-a-problem or subscription-management process provided by Apple.

For purchases made through another supported platform or payment provider, refund requests are handled according to that platform's or payment provider's applicable refund process and legal requirements.

Rise does not promise a universal “no refunds” policy, nor does it guarantee refunds within a specific time window for purchases processed by an external provider.

Free or promotional periods may be offered where eligible. Eligibility and duration are displayed before purchase and may be subject to platform or store eligibility rules.

Review the purchase screen before confirming so you understand any free period, its length, and when paid renewal begins.

Deleting your Rise account does not automatically cancel a subscription purchased through an app store or another external provider.

For more on what account deletion removes and what may remain, see Account & Data Deletion.

For Rise account or access problems, contact us through Support.

For store billing or refund requests, use the applicable store's official refund or subscription-management process. Rise Support cannot approve refunds that are controlled by an app store or external payment provider.